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FAQ and Policies

Refund & Cancellation

Payments for custom web design and web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Wide Web Vision as outlined in our contracts and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Domain Transfers & Website Hosting Transfers

We charge a nominal fee of $150 to transfer domains to other domain registers. This costing includes domain transfer of files.

Print & Graphic Design

Design costs paid to Wide Web Vision are non-refundable. Design & print costs paid to Wide Web Vision are refundable only if printing error is determined to be our fault. We are not liable for damages incurred due to printing and graphic errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer. Design reviews are completed design works and are at all times signed off by the client before payment is received.

Chargebacks

If we receive a chargeback or payment dispute (i.e. Interac Payment, Email Transfer Payment, PayPal Dispute or direct deposit) from a credit card company or bank, your service and/or project will be suspended without notice. A $100 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Who Owns My Website?

The Website will remain our property untill the agreed payment is made in full, this include but not limited to "Source code, Databse if any, hosting, Web Server Platform, Content Management System (CMS), Visual Design, Browser". If the agreed payment is made in full then the website source code become yours.

How long will it take for my web site to be designed?

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you.

Will we need to have a meeting in connection with the website design?

Unlike many of our competitors and (at least at the early stages of the design) we prefer to meet our clients face to face, in this way we can clearly understand what they have in mind, and what they actualy need, it is also our way to show our personal commitment and support

Once my website design is completed -what aftersales service do you offer?

We fully support any website we design and are always available should you encounter any problems or require any enhancements.

Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?

You may move your website to another web hosting service at any time.

In what format should I supply words and photographs about my business for my new website?

It is helpful to us if you are able to provide text and photographs in electronic form

Will my website design be" Search Engine" friendly?

All our websites are optimised to meet the latest SEO requirements

I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?

You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines.

If I choose a CMS System 0r Content Management System - can I be sure that my webpages are "Search Engine Friendly"?

Yes. The CMS tools are easy to use and effective and being customised to meet your needs and what's best for your business.

Do I need a database on my website?

This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design.

How do I update my website?

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.

Am I tied into Wide Web Vision for any site maintenance or updates

No, but involving a 3rd party will void the website warranty

Will everyone see my web site?

Once the website is being successfully launched, then yes everyone should be able to see it.

Can you provide all our web design and hosting services?

Yes

Do you guarantee that my site will always be available?

No web hosting service can guarantees 100% uptime.

Do you use Flash animation in your website design?

Yes, but we do not recommend using Flash, it is bad for the Search Engine (SEO)

Can I get e-mail with my website?

Yes you can have email with your domain name on it.

Can I see how many visitors I've had to my website?

Yes we will provide web tracking and will train you to do it your self if you want to.

Do I need to install any software?

No.

Can I have an e-commerce system for my website?

Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. if you wish your customers' payments to be "cleared on line" we can interface to organisations like Worldpay, Protex or whichever third party you wish to use. Read more about ecommerce website design services.

Is there any training provided with the Content Management System - CMS?

Yes

How much will a website cost me?

The cost of a web site varies depending on the site and complexity.

How can I pay you?

We only accept Cash, e-transfer and Current Dated Cheques.

How many pages can I have on my web site?

As many as you like.

Do you redesign existing websites?

Yes, we will use the latest technologies to improve your website security, look, functionality, SEO and more

Do you display any banners or pop-up ads on my website?

No

What if I do not like the design?

If you do not like the design which we have suggested for you, we will discuss further with you to come up with your own unique look and design

Will I find my website on the search engines?

Yes, such as Google, Bing, Yahoo

Can I register a domain name through Wide Web Vision?

Yes